Help Desk Officer

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Areas Of Interest:   Hardware & Software Support
Certificate Level:  Certificate III
Certificate Name:  Certificate III in Information, Digital Media and Technology
Certificate Description:  Working as a Help Desk Officer you would provide basic technical assistance to company users. You may do this via phone, email or in person. You will also monitor and maintain computer systems and networks.
Code:  ICT30118
Work Type:  Analytic & Scientific Persuading & Service

Skills & Knowledge you will learn

Implement and monitor environmentally sustainable work practices
Participate effectively in WHS communication and consultation processes
Work and communicate effectively in an ICT environment
Create user documentation
Install and optimise operating system software
Run standard diagnostic tests
Operate application software packages
Implement system software changes
Connect internal hardware components
Care for computer hardware
Provide basic system administration
Provide ICT advice to clients
Maintain equipment and software
Review and maintain a website
Use social media tools for collaboration and engagement
Comply with organisational requirements for protection and use of intellectual property
Migrate to new technology