Software Support Technician

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Areas Of Interest:   Hardware & Software Support
Certificate Level:  Certificate IV
Certificate Name:  Certificate IV in Information Technology
Certificate Description:  Working as a Software Support Technician you will be required to maintain an organisation’s computer services and equipment. You will not only troubleshoot, install or update hardware and software but be responsible for cabling and connectivity issues.
Code:  ICT40118
Work Type:  Analytic & Scientific Persuading & Service

Skills & Knowledge you will learn

Determine and confirm client business requirements
Contribute to copyright, ethics and privacy in an ICT environment
Address cyber security requirements
Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace
Identify and evaluate emerging technologies and practices
Select and employ software and hardware testing tools
Support small scale ICT projects
Action change requests
Support system software
Support users and troubleshoot desktop applications
Support different operating systems
Develop client user interface
Write script for software applications
Configure and maintain databases
Analyse software requirements
Prepare software development review
Maintain website performance
Create website testing procedures
Ensure basic website security
Integrate social web technologies