Customer Service Assistant (Department Store)

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Areas Of Interest:   Retail & Service
Certificate Level:  Certificate III
Certificate Name:  Certificate III in Retail
Certificate Description:  As a Customer Service Assistant you would engage with customers and sell products and services in a retail environment.
Code:  SIR30216
Work Type:  Persuading & Service

Skills & Knowledge you will learn

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Work with diverse people
Control stock
Produce visual merchandise displays
Balance and secure point-of-sale terminal
Build sales of branded products