Retail Supervisor

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Areas Of Interest:   Retail & Service
Certificate Level:  Certificate III
Certificate Name:  Certificate III in Retail
Certificate Description:  As a Retail Supervisor you are responsible for leading a sales team in a retail environment.
Code:  SIR30216
Work Type:  Persuading & Service

Skills & Knowledge you will learn

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Work with diverse people
Supervise and support frontline team members
Train others in frontline tasks
Balance and secure point-of-sale terminal
Build sales of branded products