Team Leader (Quick Food)

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Areas Of Interest:   Retail & Service
Certificate Level:  Certificate III
Certificate Name:  Certificate III in Retail
Certificate Description:  Working as a Team Leader you would work with and train others in a fast food outlet selling food, drinks and other services.
Code:  SIR30216
Work Type:  Persuading & Service

Skills & Knowledge you will learn

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Supervise a food safety program
Handle food safely in a retail environment
Balance and secure point-of-sale terminal
Train others in frontline tasks
Promote team cohesion