Skills & Knowledge you will learn View Details

Follow environmental and sustainability best practice in an automotive workplace
Read and respond to automotive workplace information
Work effectively with others in an automotive workplace
Follow safe working practices in an automotive workplace
Use and maintain tools and equipment in an automotive workplace
Carry out paint-less dent repairs on vehicle body panels
De-nib, buff and polish vehicle painted surfaces
Remove and replace automotive and marine interior trim components
Prepare vehicles for customer use
Use and maintain vehicle body repair hand tools
Use numbers in an automotive workplace
Repair laminated glass windscreens
Remove and replace adhesive attached components on vehicles

Skills & Knowledge you will learn View Details

Identify and report vehicle claim fraud indicators
Provide vehicle loss assessments and identify repair requirements
Provide vehicle total loss assessments
Review vehicle repair quotations
Apply insurance industry knowledge to vehicle loss assessments
Inspect quality of vehicle repair work
Identify and value vehicle salvage
Apply automotive mechanical and electrical knowledge to vehicle loss assessments
Apply automotive body and paint knowledge to vehicle loss assessments
Evaluate vehicle bodywork for damage and identify repair requirements
Evaluate vehicle paintwork for damage and identify refinish requirements
Follow environmental and sustainability best practice in an automotive workplace
Manage complex customer issues in an automotive workplace
Inspect damaged vehicle systems and recommend repairs
Build client relationships and business networks
Lead effective workplace relationships
Use information technology systems

Skills & Knowledge you will learn View Details

Follow environmental and sustainability best practice in an automotive workplace
Read and respond to automotive workplace information
Work effectively with others in an automotive workplace
Follow safe working practices in an automotive workplace
Use and maintain tools and equipment in an automotive workplace
Remove and store vehicle body components
Carry out non-structural vehicle panel repairs
Repair vehicle body panels using filler
Prepare vehicles for customer use
Use and maintain vehicle body repair hand tools
Remove, replace and align bolt-on vehicle panels and components
Remove and replace adhesive attached components on vehicles
Clean vehicle underbody

Skills & Knowledge you will learn View Details

Participate in environmentally sustainable work practices
Communicate in the workplace
Work safely
Prepare and document quotations
Adapt work processes to new technologies in an automotive workplace
Build customer relations in an automotive workplace
Maintain business image in an automotive workplace
Manage complex customer issues in an automotive workplace
Apply sales procedures in an automotive workplace
Carry out cash and non-cash payment operations
Sell automotive products and services
Promote automotive products and services
Process customer complaints in an automotive workplace
Manage quality customer service
Maintain store security
Advise on products and services
Manage complex customer requirements in an automotive workplace
Provide advanced customer service
Interpret technical specifications and manuals
Coordinate visual merchandising activities
Coordinate marketing activities
Adapt work processes to new technologies in an automotive workplace
Resolve routine problems in an automotive workplace
Undertake occupational health and safety activities in the workplace
Facilitate a team
Achieve work outcomes
Provide work skill instruction
Comply with legal requirements when selling automotive products and services
Identify and match uncommon automotive parts
Use enterprise computers or data systems
Manage conflict at work
Coordinate production of brochures and marketing materials

Skills & Knowledge you will learn View Details

Follow environmental and sustainability best practice in an automotive workplace
Read and respond to automotive workplace information
Work effectively with others in an automotive workplace
Follow safe working practices in an automotive workplace
Use and maintain tools and equipment in an automotive workplace
Prepare vehicles for customer use
Clean vehicle body and door openings
Clean vehicle interior
Clean vehicle underbody
Clean vehicle glass surfaces
Clean and polish vehicle paint surfaces
De-nib, buff and polish vehicle surfaces
Clean vehicle engines and engine components

Skills & Knowledge you will learn View Details

Follow environmental and sustainability best practice in an automotive workplace
Follow safe working practices in an automotive workplace
Identify basic automotive faults using troubleshooting processes
Inspect and service braking systems
Inspect and service steering systems
Inspect and service suspension systems
Use and maintain tools and equipment in an automotive workplace
Diagnose and repair exhaust systems
Carry out servicing operations
Carry out mechanical pre-repair operations
Machine brake drums and brake disc rotors
Fabricate exhaust systems and components
Carry out oxyacetylene welding, thermal heating and cutting
Respond to customer needs and enquiries in an automotive workplace

Skills & Knowledge you will learn View Details

Respond to customer needs and enquiries in an automotive workplace
Follow environmental and sustainability best practice in an automotive workplace
Communicate effectively in an automotive workplace
Follow safe working practices in an automotive workplace
Test and repair basic electrical circuits
Test, charge and replace batteries and jump-start vehicles
Diagnose and repair charging systems
Diagnose and repair starting systems
Diagnose and repair heavy vehicle compression ignition engines
Diagnose and repair heavy vehicle diesel fuel injection systems
Diagnose and repair heavy vehicle drive shafts
Diagnose and repair mobile plant hydraulic systems
Diagnose and repair mobile plant braking systems
Diagnose and repair mobile plant steering systems
Diagnose and repair mobile plant final drive assemblies
Diagnose and repair powershift transmissions
Carry out servicing operations
Select and use bearings, seals, gaskets, sealants and adhesives
Carry out diagnostic procedures
Inspect and service braking systems
Diagnose and repair cooling systems
Inspect and service engines
Inspect and service diesel fuel injection systems
Use and maintain tools and equipment in an automotive workplace
Diagnose and repair network electronic control systems
Inspect, service and repair electronic management, monitoring and tracking systems
Diagnose and repair compression ignition engine management systems
Inspect and service steering systems
Inspect and service suspension systems
Diagnose and repair hydrostatic transmissions
Diagnose and repair air conditioning and HVAC systems
Diagnose and repair heavy vehicle manual transmissions
Synchronise plant and equipment
Remove, inspect, repair and refit heavy vehicle wheel and tyre assemblies
Diagnose and repair exhaust systems
Carry out manual metal arc welding on components

Skills & Knowledge you will learn View Details

Follow environmental and sustainability best practice in an automotive workplace
Follow safe working practices in an automotive workplace
Test and repair basic electrical circuits
Diagnose and repair spark ignition engine management systems
Test, charge and replace batteries and jump-start vehicles
Diagnose and repair charging systems
Diagnose and repair starting systems
Diagnose and repair ignition systems
Diagnose and repair light vehicle hydraulic braking systems
Diagnose and repair light vehicle steering systems
Diagnose and repair light vehicle suspension systems
Diagnose and repair light vehicle engines
Diagnose and repair light vehicle emission control systems
Carry out servicing operations
Carry out diagnostic procedures
Inspect and service braking systems
Diagnose and repair cooling systems
Inspect and service engines
Inspect and service petrol fuel systems
Use and maintain tools and equipment in an automotive workplace
Respond to customer needs and enquiries in an automotive workplace
Depower and reinitialise hybrid electric vehicles
Service air conditioning and HVAC systems
Diagnose and repair air conditioning and HVAC systems
Diagnose and repair electronically controlled steering systems
Diagnose and repair automotive electrical systems
Diagnose and repair light vehicle clutch systems
Carry out light vehicle wheel alignment operations
Diagnose and repair light vehicle mechanical fuel injection systems
Diagnose and repair light vehicle diesel fuel injection systems
Remove, inspect and refit light vehicle wheel and tyre assemblies
Select and use bearings, seals, gaskets, sealants and adhesives
Carry out vehicle safety inspections
Inspect and service cooling systems
Inspect and service steering systems
Inspect and service suspension systems

Skills & Knowledge you will learn View Details

Follow environmental and sustainability best practice in an automotive workplace
Follow safe working practices in an automotive workplace
Test and repair basic electrical circuits
Diagnose and repair spark ignition engine management systems
Test, charge and replace batteries and jump-start vehicles
Diagnose and repair charging systems
Diagnose and repair starting systems
Diagnose and repair ignition systems
Diagnose and repair motorcycle braking systems
Diagnose and repair motorcycle suspension systems
Diagnose and repair motorcycle steering systems
Diagnose and repair motorcycle engines
Diagnose and repair motorcycle driveline systems
Diagnose and repair motorcycle clutch systems
Diagnose and repair motorcycle manual transmissions
Carry out diagnostic procedures
Inspect and service braking systems
Diagnose and repair cooling systems
Inspect and service engines
Inspect and service petrol fuel systems
Diagnose and repair petrol carburettor systems
Use and maintain tools and equipment in an automotive workplace
Inspect and service final drive assemblies
Inspect and service drive shafts
Respond to customer needs and enquiries in an automotive workplace
Communicate effectively in an automotive workplace
Diagnose and repair vehicle dynamic control systems
Remove, inspect, repair and refit motorcycle wheel and tyre assemblies
Remove, inspect, repair and refit motorcycle tyres and tubes
Diagnose and repair motorcycle automatic transmissions
Diagnose and repair light vehicle steering systems
Select and use bearings, seals, gaskets, sealants and adhesives
Carry out mechanical pre-repair operations
Diagnose and repair exhaust systems
Carry out manual metal arc welding on components
Carry out basic gas metal arc welding

Skills & Knowledge you will learn View Details

Follow environmental and sustainability best practice in an automotive workplace
Follow safe working practices in an automotive workplace
Test and repair basic electrical circuits
Diagnose and repair compression ignition engine management systems
Test, charge and replace batteries and jump-start vehicles
Diagnose and repair charging systems
Diagnose and repair starting systems
Diagnose and repair heavy vehicle compression ignition engines
Diagnose and repair heavy vehicle diesel fuel injection systems
Inspect, service and repair track type drive and support systems
Diagnose and repair mobile plant hydraulic systems
Diagnose and repair mobile plant braking systems
Diagnose and repair mobile plant steering systems
Diagnose and repair mobile plant final drive assemblies
Diagnose and repair powershift transmissions
Carry out servicing operations
Inspect and service hydraulic systems
Carry out diagnostic procedures
Diagnose and repair cooling systems
Diagnose and repair engine forced-induction systems
Use and maintain tools and equipment in an automotive workplace
Diagnose and repair hydrostatic transmissions
Respond to customer needs and enquiries in an automotive workplace
Read, interpret and apply engineering drawings
Synchronise plant and equipment
Diagnose and repair mobile plant suspension systems
Remove, inspect and refit heavy vehicle wheel and tyre assemblies
Inspect and service engines
Diagnose and repair exhaust systems
Inspect and service diesel fuel injection systems
Overhaul diesel fuel injection system components
Inspect and service steering systems
Inspect and service braking systems
Remove, inspect and fit earthmoving and off-the-road wheel and rim assemblies
Carry out manual metal arc welding on components
Carry out tungsten inert gas welding