Workforce Specialist – Call Centre / Sales/ Business Development

About the Role

Are you a driven sales professional who thrives on the thrill of the chase? We are seeking a high-energy Workforce Specialist to fuel our growth by identifying and securing new business leads. In this dynamic call centre/business development/sales role, you will be the first point of contact for businesses nationwide, introducing them to MRAEL’ industry-leading apprenticeship and traineeship programs.

Your primary mission is to conduct high-volume cold outreach, qualify decision-makers, and book high-value discovery and information sessions for our expert Apprentice and Employment consultants. If you know how to handle objections, build instant rapport, and open closed doors, this role offers a direct pathway to lucrative commission earnings.

Key Responsibilities

• Cold Outreach: Conduct high-volume outbound cold calls to businesses to introduce our workforce solutions.
• Lead Generation: Identify, research, and drive new business development opportunities and market leads.
• Appointment Setting: Qualify prospective clients and book discovery or information sessions for our consultants.
• Pipeline Management: Maintain accurate, up-to-date records of all leads and interactions in our CRM.
• Hit Targets: Achieve and exceed daily key performance indicators (KPIs) and monthly booking quotas.

What We Are Looking For:

• Proven track record in sales, outbound cold calling, telemarketing, or inside sales.
• Exceptional verbal and written communication m skills with the ability to engage business leaders confidently.
• Strong capability to spot opportunities, navigate gatekeepers, and pitch value efficiently.
• A self-motivated, target-driven mindset with the ability to handle rejection and stay focused.
• Prior experience in employment services, recruitment, Registered Training Organisations (RTOs), or Group Training Organisations (GTOs) is highly regarded but not essential.

What’s in It for You?

• Earn generous bonuses on every lead that successfully converts into an apprenticeship or traineeship/ client signup.
• Gain deep exposure to the workforce development sector with clear pathways into consultant or account management roles.
• Receive comprehensive onboarding, ongoing sales coaching, and all the tools you need to succeed.
• Join a vibrant, energetic team that celebrates wins and rewards hard work.

Who are we?

With over 30 years of experience, MRAEL stands as one of Australia’s largest and most trusted education, training, and employment providers. As part of our commitment to excellence, we operate as an Apprentice and Employment Services provider and Australian Apprenticeship Support Network Provider, delivering tailored workforce solutions that empower both businesses and individuals.

What’s Next:

• Click I’m interested to create your profile and upload your current CV!
• The recruitment process includes aptitude testing and reference checks.

MRAEL are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples.