Training Courses: Clerical & Administration

Human Resources Officer

Skills & Knowledge you will learn View Details

Employees work in a small government agency where they perform a wide range of human resource administrative responsibilities.

Injury Rehabilitation Manager

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Undertake initial rehabilitation assessments
Conduct situational workplace assessments
Develop return to work plans
Implement and monitor return to work plans
Promote and educate about injury management
Monitor and review injury management cases
Maintain injury management case files
Compose complex workplace documents

Revenue Officer

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Contribute to health and safety of self and others
Identify and apply statute law
Undertake legislative decision making
Manage information on legal entities, relationships and properties
Access applications for grants, subsidies and rebates
Evaluate returns-based taxes
Determine land tax liability
Determine stamp duties
Administer levies, fines and other taxes

Taxation Client Engagement Officer

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Contribute to health and safety of self and others
Undertake legislative decision making
Manage information on legal entities, relationships and properties
Interpret and assess contracts
Access applications for grants, subsidies and rebates
Evaluate returns-based taxes
Administer levies, fines and other taxes
Compose complex workplace documents
Provide workplace mentoring

Purchasing Officer or Procurement Officer

Skills & Knowledge you will learn View Details

Uphold and support the values and principles of public service
Identify and treat risks
Exercise delegations
Apply government processes
Encourage compliance with legislation in the public sector
Plan procurement
Develop and distribute requests for offers
Select providers and develop contracts
Manage contracts
Gather and analyse information
Use public sector financial processes
Use resources to achieve work unit goals
Use advanced workplace communication strategies
Develop internal and external networks
Undertake project work

Medical Records Officer

Skills & Knowledge you will learn View Details

Review the status of a record
Provide information from and about records
Set up a business or records system for a small business
Monitor and maintain records in an online environment
Manage patient record keeping system
Coordinate business resources
Maintain business technology
Develop teams and individuals
Design and develop complex text documents
Analyse and present research information

Library Technician

Skills & Knowledge you will learn View Details

Manage quality customer service
Lead team effectiveness
Consolidate and maintain industry knowledge
Develop and promote activities, events and public programs
Monitor compliance with copyright and licence requirements
Extend own information literacy
Identify and resolve client IT problems
Review and maintain a website
Contribute to collection management
Maintain digital repositories
Promote literature and reading
Complete a range of cataloguing activities
Provide subject access and classify material
Use and monitor advanced functions of integrated library management systems
Research and analyse information to meet customer needs
Analyse and describe specialist and complex material
Undertake project work
Provide multimedia support
Use social media tools for collaboration and engagement

Marketing and Communications Consultant

Skills & Knowledge you will learn View Details

Make a presentation
Articulate, present and debate ideas
Apply digital solutions to work processes
Apply marketing communication across a convergent industry
Develop and apply knowledge of marketing communication industry
Profile the market
Analyse consumer behaviour
Conduct market research
Coordinate implementation of customer service strategies
Apply media analysist and processing tools
Develop public relations campaigns
Write complex documents

Environmental Management Officer

Skills & Knowledge you will learn View Details

Implement and monitor environmentally sustainable work practices
Implement an environmental management plan
Measure, monitor and reduce carbon emissions
Assess, implement, monitor and report on waste management
Identify risk and apply risk management processes
Review and implement energy efficiency in business operations
Assess, monitor and reduce water use
Implement erosion and sediment control measures

Records and Information Officer

Skills & Knowledge you will learn View Details

Review the status of a record
Provide information from and about records
Set up a business or records system for a small business
Monitor and maintain records in an online environment
Address customer needs
Report on financial activity
Coordinate business resources
Maintain business technology
Write complex documents
Analyse and present research information

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