Training Courses for Hospitality, Travel & Tourism

Travel Consultant

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Book supplier products and services
Process travel-related documentation
Use a computerised reservations or operations system
Construct normal international airfares
Construct promotional international airfares
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Maintain financial records
Process reservations
Source airfares for domestic flights

Reservation Sales Supervisor (travel)

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Book supplier products and services
Use a computerised reservations or operations system
Use social media in a business
Prepare financial reports
Establish networks
Lead and manage people

Senior Retail Travel Consultant

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Process travel-related documentation
Use a computerised reservations or operations system
Source airfares for domestic flights
Construct normal international airfares
Construct promotional international airfares
Provide specialist advice on cruises
Respond to a customer in crisis

Local Guide

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Develop and maintain the general and regional knowledge required by guides
Prepare specialised interpretive content on flora, fauna and landscape
Prepare specialised interpretive content on cultural and heritage environments
Conduct complex oral communication in a language other and English
Build client relationships and business networks
Sell tourism products and services

Tour leader

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Provide visitor information
Allocate tour or activity resources
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Use a computerised reservations or operations system
Lead tour groups
Prepare specialised interpretative content on cultural and heritage environments
Prepare and present tour commentaries or activities
Coordinate and operate tours
Operate commercial vehicle

Remote Area Guide

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Provide first aid in remote situations
Develop and maintain the general and regional knowledge required by guides
Load touring equipment and supplies
Set up and operate a camp site
Operate tours in a remote area
Operate four wheel drive vehicle

Museum Attendant

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Monitor collections for changes in condition
Assist with the staging of public activities and events
Develop and apply knowledge of information and cultural services organisations
Provide visitor information
Provide a briefing or scripted commentary
Sell to the retail customer
Process financial transactions

Catering Supervisor

Skills & Knowledge you will learn View Details

Implement and monitor environmentally sustainable work practices
Use food preparation equipment
Prepare dishes using basic methods of cookery
Coordinate cooking operations
Manage conflict
Manage finances within a budget
Use hygienic practices for food safety
Participate in safe food handling practices
Coach others in job skills
Maintain the quality of perishable supplies
Control stock
Implement and monitor work health and safety practices
Work effectively in hospitality service
Prepare vegetable, fruit, egg and farinaceous dishes
Prepare stocks, sauces and soups
Produce cook-chill and cook-freeze foods
Re-thermalise chilled and frozen foods
Prepare poultry dishes
Prepare seafood dishes
Plan catering events or functions
Purchase goods
Roster staff
Monitor work operations

Chef Patissier

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Implement and monitor environmentally sustainable work practices
Use food preparation equipment
Produce dishes using basic methods of cookery
Use cookery skills effectively
Prepare food to meet special dietary requirements
Coordinate cooking operations
Produce cakes
Produce gateaux, torten and cakes
Produce pastries
Produce yeast based bakery products
Produce petits fours
Produce desserts
Prepare and model marzipan
Produce chocolate confectionery
Model sugar based decorations
Design and produce sweet buffet showpieces
Manage conflict
Manage finances within a budget
Use hygienic practices for food safety
Participate in safe food handling practices
Coach others in job skills
Lead and manage people
Maintain the quality of perishable items
Monitor work operations
Implement and monitor work health and safety practices
Produce and serve food for buffets
Plan and display buffets
Plan and cost basic menus
Develop menus for special dietary requirements
Plan catering for events or functions
Purchase goods

Chef (Small Thai or Vietnamese Restaurant)

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Implement and monitor environmentally sustainable work practices
Prepare dishes using basic methods of Asian cookery
Prepare Asian appetisers and snacks
Prepare Asian stocks and soups
Prepare Asian sauces, dips and accompaniments
Prepare Asian salads
Prepare Asian rice and noodles
Prepare Asian cooked dishes
Use food preparation equipment
Prepare food to meet special dietary requirements
Work effectively as a cook
Plan and cost basic menus
Coordinate cooking operations
Manage conflict
Manage finances within a budget
Use hygienic practices for food safety
Participate in safe food handling practices
Coach others in job skills
Lead and manage people
Maintain the quality of perishable items
Monitor work operations
Implement and monitor work health and safety practices
Prepare curry pastes and powders
Develop menus for special dietary requirements
Plan catering for events or functions
Mentor in the workplace
Roster staff
Purchase goods
Control stock

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