Training Courses for Retail, Sales, Marketing & Customer Service

Team Leader (Quick Food)

Skills & Knowledge you will learn View Details

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Supervise a food safety program
Handle food safely in a retail environment
Balance and secure point-of-sale terminal
Train others in frontline tasks
Promote team cohesion

Team Leader (Supermarket)

Skills & Knowledge you will learn View Details

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Work with diverse people
Control stock
Handle food safely in a retail environment
Supervise and support frontline team members
Train others in frontline tasks

Sales Counter Assistant (Wholesaler)

Skills & Knowledge you will learn View Details

Optimise customer and territory coverage
Build customer relationships and loyalty
Maintain business to business relationships
Work effectively in a service environment
Contribute to workplace health and safety
Control stock
Provide sales solutions to customers
Process product and service data
Identify and respond to security risks
Sell to the retail customer

Sales Representative

Skills & Knowledge you will learn View Details

Optimise customer and territory coverage
Build customer relationships and loyalty
Maintain business to business relationships
Work effectively in a service environment
Contribute to workplace health and safety
Use multiple information systems
Provide sales solutions to customers
Process product and service data
Build sales to branded products
Analyse and achieve sales targets

New Small Business Retail Operator

Skills & Knowledge you will learn View Details

Establish legal and risk management requirements of small business
Market the small business
Undertake small business planning
Manage small business finances
Coordinate implementation of customer service strategies
Review and maintain a website
Organise the importing and exporting of goods
Establish networks
Manage a small team
Evaluate and develop small business operations

Seafood Distributor

Skills & Knowledge you will learn View Details

Maintain workplace health and safety processes
Supervise and maintain a food safety plan
Evaluate a batch of seafood
Wholesale product
Buy seafood product
Analyse domestic seafood market opportunities
Analyse international seafood market opportunities
Develop and provide information about seafood product
Supervise storage of temperature controlled stock
Supervise work routines and staff performance
Develop teams and individuals
Show leadership in the workplace
Identify risk and apply risk management processes
Undertake small business planning
Manage a small team

Pharmacy Manager

Skills & Knowledge you will learn View Details

Lead team effectiveness
Maintain work health and safety
Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
Coordinate implementation of customer service strategies
Build customer relationships and loyalty
Lead and develop pharmacy teams
Work with diverse people
Coordinate pharmacy health promotions
Support the recruitment, selection and induction of staff
Control stock
Provide personal leadership
Maintain store security
Supply and hire home health care aids and equipment
Provide Australian Needle and Syringe Program services

Pharmacy Manager (Small)

Skills & Knowledge you will learn View Details

Lead team effectiveness
Maintain work health and safety
Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
Build customer relationships and loyalty
Manage pharmacy sales and service delivery
Work with diverse people
Manage pharmacy premises, equipment and merchandise
Coordinate service to residential care facilities
Control stock
Coordinate pharmacy health promotions
Provide personal leadership
Test blood pressure and advice on self-monitoring
Test blood glucose and advise on equipment and services for diabetes management
Assist customers with asthma-care aids and equipment

Senior Pharmacy Assistant

Skills & Knowledge you will learn View Details

Lead team effectiveness
Maintain work health and safety
Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
Build customer relationships and loyalty
Manage pharmacy sales and service delivery
Assist in dispensing prescriptions
Assist in preparing dose administration aids
Assist in preparing extemporaneous prescriptions
Administer dispensary computer system and claims
Work legally and ethically
Provide personal leadership
Assist customers with asthma-care aids and equipment
Assist customers with wound care products
Assist customers with pregnancy and maternal health products and services

Dispensary Technician

Skills & Knowledge you will learn View Details

Provide and promote services to pharmacy customers
Assist customers with prescriptions
Assist in dispensing prescriptions
Maintain dispensary stock
Administer dispensary computer system and claims
Work effectively in a community pharmacy
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Use pharmacy practices for infection control
Participate in workplace health and safety
Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
Deliver medicines to customers outside the pharmacy
Assist in preparing dose administration aids
Assist in preparing extemporaneous prescriptions
Coordinate service to residential care facilities

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