Training Courses for Hospitality, Travel & Tourism

Event Operations Assistant

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the events industry
Process and monitor event registrations
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Provide event staging support
Coordinate on-site event registrations
Install staging elements
Install and dismantle exhibition element
Operate basic lighting
Maintain physical production elements
Identify hazards, assess and control safety risks

Inbound Tour Co-ordinator

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Design and produce business documents
Participate in environmentally sustainable work practices
Operate online information systems
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Book supplier products and services
Process travel-related documentation
Use a computerised reservations or operations system

Cook (Chinese)

Skills & Knowledge you will learn View Details

Participate in environmentally sustainable work practices
Work effectively with others
Prepare dishes using basic methods of Asian cookery
Prepare Asian appetisers and snacks
Prepare Asian stocks and soups
Prepare Asian sauces, dips and accompaniments
Prepare Asian salads
Prepare Asian rice and noodles
Prepare Asian cooked dishes
Use food preparation equipment
Prepare food to meet special dietary requirements
Work effectively as a cook
Clean kitchen premises and equipment
Plan and cost basic menus
Use hygienic practices for food safety
Participate in safe food handling practices
Coach others in job skills
Maintain the quality of perishable items
Participate in safe work practices
Prepare dim sum
Prepare Chinese roast meat and poultry dishes
Prepare Asian desserts
Prepare specialised food items
Receive and store stock
Purchase goods

Tour Guide

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Identify hazards, assess and control safety risks
Source and use information on the tourism and travel industry
Research and share general information on Australian Indigenous cultures
Prepare specialised interpretive content on cultural and heritage environments
Conduct complex oral communication in a language other than English

Cook (Indian)

Skills & Knowledge you will learn View Details

Participate in environmentally sustainable work practices
Work effectively with others
Prepare dishes using basic methods of Asian cookery
Prepare Asian appetisers and snacks
Prepare Asian stocks and soups
Prepare Asian sauces, dips and accompaniments
Prepare Asian salads
Prepare Asian rice and noodles
Prepare Asian cooked dishes
Use food preparation equipment
Prepare food to meet special dietary requirements
Work effectively as a cook
Clean kitchen premises and equipment
Plan and cost basic menus
Use hygienic practices for food safety
Participate in safe food handling practices
Coach others in job skills
Maintain the quality of perishable items
Participate in safe work practices
Prepare tandoori dishes
Prepare Indian breads
Prepare Indian sweetmeats
Prepare Indian pickles and chutneys
Prepare specialised food items
Produce cook-chill and cook-free foods

Tour Guide (Nature-based)

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Identify hazards, assess and control safety risks
Participate in environmentally sustainable work practices
Research and share information on Australian Indigenous cultures
Prepare specialised interpretive content on flora, fauna and landscape
Conduct oral communication in a language other than English

Cook (Japanese)

Skills & Knowledge you will learn View Details

Participate in environmentally sustainable work practices
Work effectively with others
Prepare dishes using basic methods of Asian cookery
Prepare Asian appetisers and snacks
Prepare Asian stocks and soups
Prepare Asian sauces, dips and accompaniments
Prepare Asian salads
Prepare Asian rice and noodles
Prepare Asian cooked dishes
Use food preparation equipment
Prepare food to meet special dietary requirements
Work effectively as a cook
Clean kitchen premises and equipment
Plan and cost basic menus
Use hygienic practices for food safety
Participate in safe food handling practices
Coach others in job skills
Maintain the quality of perishable items
Participate in safe work practices
Prepare Japanese cooked dishes
Prepare sashimi
Prepare sushi
Produce Japanese desserts
Purchase goods
Identify hazards, assess and control safety risks

Winery Guide

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Identify hazards, assess and control safety risks
Provide responsible service of alcohol
Conduct a product tasting for alcoholic beverages
Provide advice on Australian wines
Process financial transactions

Cook (Thai or Vietnamese)

Skills & Knowledge you will learn View Details

Participate in environmentally sustainable work practices
Work effectively with others
Prepare dishes using basic methods of Asian cookery
Prepare Asian appetisers and snacks
Prepare Asian stocks and soups
Prepare Asian sauces, dips and accompaniments
Prepare Asian salads
Prepare Asian rice and noodles
Prepare Asian cooked dishes
Use food preparation equipment
Prepare food to meet special dietary requirements
Work effectively as a cook
Clean kitchen premises and equipment
Plan and cost basic menus
Use hygienic practices for food safety
Participate in safe food handling practices
Coach others in job skills
Maintain the quality of perishable items
Participate in safe work practices
Communicate in the workplace
Prepare curry pastes and powders
Prepare Asian desserts
Prepare specialised food items
Re-thermalise chilled and frozen foods
Identify hazards, assess and control safety risks

Driver Guide

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Provide arrival and departure assistance
Prepare specialised interpretive content on flora, fauna and landscape
Conduct complex oral communication in a language other than English
Operate commercial vehicle
Load touring equipment and supplies
Coordinate and operate sustainable tourism activities

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