Training Courses for Retail, Sales, Marketing & Customer Service

Food Store Manager

Skills & Knowledge you will learn View Details

Monitor retail store financials
Create a customer-centric culture
Maintain employee relations
Lead a frontline team
Maintain store security
Achieve sales results
Maintain workplace safety
Supervise a food safety program
Roster staff
Control stock
Develop the retail frontline

Senior Pharmacy Assistant

Skills & Knowledge you will learn View Details

Provide and promote services to pharmacy customers
Assist customers with prescriptions
Work effectively in a community pharmacy
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Use pharmacy practices for infection control
Assist customers with cough and cold relief products
Assist customers with skin and anti-fungal products
Assist customers with products for gastro-intestinal conditions
Assist customers with allergy relief products
Assist customers with analgesic and anti-inflammatory products
Participate in workplace health and safety
Deliver medicines to customers outside the pharmacy
Work with diverse people
Recognise healthy body systems
Receive and handle stock
Advise on beauty products and services
Follow point-of-sale procedures
Balance and secure point-of-sale terminal
Build customer relationships and loyalty

Service Manager (Department Store)

Skills & Knowledge you will learn View Details

SIR40316

Customer Service Assistant (Department Store)

Skills & Knowledge you will learn View Details

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Work with diverse people
Control stock
Produce visual merchandise displays
Balance and secure point-of-sale terminal
Build sales of branded products

Store Manager

Skills & Knowledge you will learn View Details

Monitor retail store financials
Create a customer-centric culture
Maintain employee relations
Lead a frontline team
Maintain store security
Achieve sales results
Maintain workplace safety
Coordinate implementation of customer service strategies
Roster staff
Control stock
Develop the retail frontline

Visual Merchandiser

Skills & Knowledge you will learn View Details

Produce drawings to communicate ideas
Develop visual merchandising creative concepts
Implement visual merchandising concepts
Achieve visual merchandising targets
Design and install visual merchandising displays
Style using visual merchandising aids
Design and install merchandise signage
Contribute to workplace health and safety
Create visual design components
Explore and apply the creative design process to 2D forms
Develop retail space and product management plans
Produce computer-aided drawings
Communicate with influence
Plan and organise display lighting
Plan and manage retail projects
Coach others for success

Customer Service Assistant (Timber)

Skills & Knowledge you will learn View Details

Work effectively in the forest and forest products industry
Communicate and interact effectively in the workplace
Follow environmental care procedures
Follow WHS policies and procedures
Interact with customers
Follow point-of-sale procedures
Cut material to length and angles
Dock material to length
Pick and process orders
Operate a forklift
Perform stock control procedures
Sell products and services
Operate retail technology

Seafood Salesperson

Skills & Knowledge you will learn View Details

Meet workplace health and safety requirements
Apply basic seafood handling and safety practices
Communicate in the seafood industry
Work effectively in the seafood industry
Maintain the temperature of seafood
Clean work area
Fillet fish and prepare portions
Work with knives
Prepare, cook and retail seafood products
Retail seafood
Follow point-of-sale procedures
Receive and store stock

Pharmacy Assistant (Large Pharmacy)

Skills & Knowledge you will learn View Details

Interact with pharmacy customers
Work effectively in a community pharmacy
Use pharmacy practices for infection control
Participate in workplace health and safety
Assist customers with vitamins, minerals and supplements
Assist customers with oral care products
Sell to the retail customer
Assist customers with skin and anti-fungal products
Receive and handle retail stock
Follow point-of-sale procedures
Balance and secure point-of-sale terminal
Organise and maintain the store environment

Pharmacy Sales Assistant

Skills & Knowledge you will learn View Details

Interact with pharmacy customers
Work effectively in a community pharmacy
Use pharmacy practices for infection control
Participate in workplace health and safety
Assist customers with vitamins, minerals and supplements
Assist customers with oral care products
Sell to the retail customer
Advise on beauty products and services
Follow point-of-sale procedures
Balance and secure point-of-sale terminal
Organise and maintain the store environment
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

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